Landlord Information and Other Services


At John Brown and Mark Youll we are aware that every client is different and we tailor our services to suit their individual needs. Whether you are looking to sell or let your property, our dedicated experienced team will guide you through the whole process. We offer you a trusted, friendly and professional service, with the highest standard of client care.

We understand the importance of proactively matching our properties against clients who are searching in the local area. This, combined with our innovative marketing strategies and modern approach means that we are able to promote your property on a wide scale.

When you instruct us to sell your property, you will benefit from our full range of marketing tools. From our large shop window with clear and prominent display boards, to our website which is clear and easy to use with simple enquiry forms, colour photographs and floor plans you can be sure that your property will reach the largest market audience possible.

We will also produce a full colour property brochure with professional photography, floor plans and extensive content, use our strong and recognisable sale boards, advertise in local media and use email marketing to send your

property details out to our database of potential clients, as well as promoting your property on all major property portals – Rightmove, Zoopla On The Market.

If you do not currently have a solicitor or surveyor to act on your behalf we can supply you with details of both, that we recommend. We also have an in-house mortgage advisor available to assist with any enquiries you may have.

We have Client Money Protection via Lets Help Property Management Services.



Tenant find: 9.6% of rent

(inc VAT)

Rent collection: 10.8% of rent

(inc VAT)

Fully managed: 12% of rent

(inc VAT)




· Collect and remit initial months’ rent received

· Collect and remit the monthly rent received

· Collect and remit the monthly rent received

· Agree collection of any shortfall and payment method

· Deduct commission and other works

· Pursue non-payment of rent and provide advice on rent arrears actions

· Provide tenant with method of payment

· Pursue non-payment of rent and provide advice on rent arrears actions

· Deduct commission and other works

· Deduct any pre-tenancy invoices

· Make any HMRC deduction and provide tenant with the NRL8 (if relevant)

· Advise all relevant utility providers of changes

· Make any HMRC deduction and provide tenant with the NRL8 (if relevant)


· Undertake two inspection visits per annum and notify landlord of the outcome



· Arrange routine repairs and instruct approved contractors (providing quotes)



· Hold keys throughout the tenancy term



· Make any HMRC deduction and provide tenant with the NRL8 (if relevant)




Our office is based on Coulsdon Road, Old Coulsdon. We are ideally situated to cover a wide geographical area (outlined below.) The John Brown and Mark Youll team are all local residents and have extensive knowledge of the area and a real understanding of current property market trends, which enables us to negotiate the best possible offer for your property. Excellent public transport services from these areas make them prime locations for commuters and the area is well served with good state and independent schools, nursery facilities and colleges.

Our Office is open Monday to Friday 9.00am to 6.00pm and Saturday 9.00am to 5.00pm. Please visit us and see what we can do for you.

Alternatively, please give us a call anytime between 8am to 6pm Monday – Friday or 9am to 5pm on Saturdays.


  • Purley
  • Old Coulsdon
  • Croydon
  • Whyteleafe
  • West Purley
  • Wallington
  • Caterham
  • Kenley
  • South Wallington
  • Warlingham
  • Sanderstead
  • Coulsdon
  • South Croydon
  • Chipstead


As part of current legislation an Energy Performance Certificate (EPC) is needed whenever a property is built, sold or rented. You must order an EPC for potential buyers and tenants before you market your property to sell or rent.

An Energy Performance Certificate (EPC) contains information about a property's energy use and typical energy costs, along with recommendations about how to reduce energy use and save money. It contains graphs, as shown in the example below, which give a current and potential energy rating from A (most efficient) to G (least efficient) and is valid for 10 years.

If you are selling or letting your house, you must show potential buyers and tenants your Energy Performance Certificate. You can be fined if you do not get an EPC when you need one. Please contact us for further details If you would like us to arrange an Energy Performance Certificate for you.


Setup Fee (Landlords Share):

£150 (inc VAT)

· Agree the market rent and find a tenant in accordance with the landlord guidelines;

· Advise on refurbishment

· Provide guidance on compliance with statutory provisions and letting consents

· Carry out accompanied viewings (as appropriate)

· Market the property and advertise on relevant portals

· Erect board outside property in accordance with Town and Country Planning Act 1990

· Advise on non-resident tax status and HMRC (if relevant)

Inventory Fee (landlords share)

See following Schedule

· Dependent on the number of bedrooms and/or size of the property and outbuildings

Deposit Registration Fee:

£0 (inc VAT)

· Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme

· Provide the tenant(s) with the Deposit Certificate and Prescribed Information with 30 days of start of tenancy



Additional property visits:

£0 (inc VAT)

· To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy, or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC

£250 (inc VAT) quarterly

· To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord of HMRC

Arrangement Fee for refurbishments over £2,500

7% of net cost

· Arranging access and assessing costs with contractor;

· Ensuring work has been carried out in accordance with the specification of works

· Retaining any warranty or guarantee as a result of any works

Renewal Fee (landlords share)

£120 (inc VAT)

· Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Checkout Fee (landlords share)

£150 (inc VAT)

· Agree with tenant check out date and time appointment

· Instruct inventory provider to attend

· Negotiate with landlord and tenant any disbursement of the security deposit

· Return deposit as agreed with landlord and tenant to relevant parties

· Remit any disputed amount to Scheme for final adjudication

· Unprotect security deposit

· Instruct contractor; obtain quotes; organise repairs / replacement / cost of any broken or missing items

Court Attendance

£150 (inc VAT) per hour




 The Property Ombudsman


Provided by Propertymark


* fees are inclusive of VAT 

John Brown and Mark Youll lettings and managed services include:


Lettings service

Lettings + Rent collection

Lettings + Rent collection

+ Managed service

Initial free market appraisal

Comprehensive marketing

Finding a tenant

Obtaining references

Drawing up the tenancy agreement

Organising electrical safety inspection

Organising gas safety inspection

Holding of tenant's deposit in Government bonded scheme

Arranging the check-in of the tenant at the start of the tenancy

Collection of rent


Deal with Inland Revenue in respect of landlord rental income queries


24 hour call out service



Arranging repairs and maintenance



Arranging payments of outgoings



Monthly statements


Advising on deposit deductions


Managing the check out process






Transfer utilities



Organise two property inspections per year




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