John Brown Mark Youll is committed to protecting and respecting your privacy.

This document explains our policy on how we use, retain and protect the personal data we collect about you.

John Brown Mark Youll Estate Agent is committed to ensuring the privacy of our clients and other people that we have dealings with. In this policy we explain how we use, retain and protect your personal data.

For the purpose of UK data protection law, the data controller is John Brown Mark Youll Estate Agent.

Information we collect from you 

This section provides you with information about:

(i)               what personal data we hold and process;

(ii)             the purposes for which we may process your personal data; and

(iii)            the legal grounds on which we process your data.

Contact data - we may collect, process and hold contact details that you provide to us. This contact data may include your name, address, telephone number, and email address, your property requirements and situation and will be provided by you in person, verbally or through our website. We may use this contact data to contact you to discuss your property requirements.

Sensitive personal data -  during the course of using our services and providing us with information in order for us to meet regulatory requirements you may provide us with sensitive information about yourself. This sensitive data may include recognised identification in the form of passport, driving licence, utility bill, council tax etc.

Enquiry data - we may process information contained in any enquiry you submit to us regarding our products or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you.

Correspondence data - we may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

The legal basis for capturing, processing and storing the above personal data is covered by our legitimate interest to ensure we can efficiently and effectively manage our services as an estate agent handling activity relating to sales and lettings on behalf of vendors, applicants, landlords and tenants and to manage the administration of our website and business and communications with users.

Other processing activities - in addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another individual.


Third Parties - where you have provided your consent for us to do so, we may contact you regarding our association with relevant third-parties to assist in the provision of further partner services relevant to selling, purchasing, letting or renting properties.

The legal basis for processing in this way is for the purposes of performing our contract with you, or in taking steps at your request prior to entering into a contract.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and purposes for which we use them see our cookie policy.


Where we store, archive and delete your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure due to the ever-increasing threat and sophistication of criminal activity. Once we have received your information we employ safeguards to protect your personal data using strict using anti-virus software and firewall security features to try to prevent any unauthorised access.

Personal data, either electronic or paper-based, that we process for any business-related purpose(s) will be securely stored and not be kept for longer than is necessary for that purpose(s), however, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, for our legitimate interests.

Where no transaction or other business activity has taken place through us we will hold your personal data for a maximum period of 12 months before deletion.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

If you have any questions regarding this privacy policy or our use of your data please please do get in touch with us at or telephone our office on 01737 551111 or 020 8668 5344

We hope that we will be able to answer any questions or concerns that you have, however, you have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 0303 123 1113.

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